Volunteer Role Description: Ambulatory Infusion Unit



Name of volunteer program: Ambulatory Infusion Unit (AIU)

Time required/duration of appointment: Minimum of four hours each week

Location Building/Unit/Program: University Hospital, Ellis Fischel, 2nd Floor

General purpose:  Assist nursing and other staff with non-medical tasks to improve the quality of the patient care and family/visitor experience in the Ambulatory Infusion Unit (AIU).

Essential duties:

  • Provide comfort items to patients such as an extra blanket, pillow, coffee or reading materials.
  • Assist staff with cleanup of treatment areas between patients.
  • Assist taking or escorting patients to other areas (e.g., radiology).
  • Distribute lunches to patients under direction of clinical staff.
  • Keep waiting room tidy and organized; retrieve wheelchairs as needed.
  • Restock supply areas per staff request.
  • Other duties as requested under direction of ED shift supervisor.


  • Must be 18 years old
  • Vetted and accepted as MU Health Care Volunteer
  • Must be able to lift up to 10 pounds
  • Must be detail oriented and dependable
  • Must maintain excellent customer service such as making eye contact and active listening
  • Strong ability to communicate clearly and in a positive manner
  • Must be able to maintain confidentiality at all times
  • Must be able to stand, walk, bend and sit for up to four hours each shift
  • Must be able to work independently and show strong initiative for meeting patient needs
  • Ability to be completely available for patients, visitors and staff (i.e., no cell phone use)

Volunteers are provided with a volunteer shirt, gift shop discounts, recognition at the annual recognition breakfast, free annual TB screening and flu shots.

Name and Title of Volunteer Supervisor:  Christy Yancey
Contact information after vetting and placement: (573) 771-7861 or yanceychl@health.missouri.edu

Questions? Contact MU Healthcare Volunteer Services at 573-882-4714 or email


MU Health Care — Volunteering Opportunities